Popped into Kwik-Fit this afternoon, just to price up an oil and filter change.
The bloke on the front desk sounded competent, so thought I'd give it a go.
Took an awful lot longer than expected, and when I got the car home I found:
1. Two small star headed bolts resting in the recess at the bottom of the windscreen.
2. The plastic engine cover has been broken and glued back together!
Returned the car to KF who completely denied all knowledge.
Said they hadn't removed the bolts and hadn't had to remove the engine cover at all.
My word against theirs = I think I'm completely screwed.
Now I have to try and find out where the hell they've removed the bolts from and get a competent garage to look at the car and see what else they've broken.
I know there's not much I can do, but I just wanted to warn anyone else never, ever to use Kwik Fit.
Feel slightly better now, but not much.