I had an item despatched from a shop on 21/01/10 and it still hasn't arrived.
The shop have said that Royal Mail said they wont consider it lost until it has been 28 days, and I have to wait 28 days in case it arrives before they will do anything else.
Is it reasonable to wait this long before giving a refund?
It actually says on their website that parcels lost in the post are not their responsibility and it is the buyers loss, Im pretty sure that is illegal so probably have that bridge to cross yet!

