I don't use it myself but a colleague still cannot get into his in box mails - he can see them but they won't open. Its been like this since hotmail upgraded the other week. Any ideas what he can do to try to fix this?
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Hotmail - Anyone unable to open mail etc since it was upgraded ?
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Posted 1 year ago #
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Try a different browser, see if it's specific to the browser or the PC.
Posted 1 year ago # -
They have tried IE and Firefox. No go with either.
Posted 1 year ago # -
We've ruled out user error, presumably? Ie, he's not just being
thicktechnically challenged?If it's cross-browser then the first thing I'd be looking for is to see if there's third-party security apps installed, something like Norton Internet Security or some such, which could be interfering with it.
Posted 1 year ago # -
Well he's not the most techie of people. It was all find until Hotmail apparently upgraded at their end. I wondered if it clashed with something. I might ask him later what version of IE he is using. Maybe its some outdated thing Hotmail cant work with. I don't think he is getting any error messages, just none of the mail will open although he can see the in box listing and new mail is still coming in. I don't know what he uses for security (home machine). I will try to find out more later today.
Posted 1 year ago # -
Seems there are (or at least, were) known issues.
http://www.theregister.co.uk/2010/08/12/hotmail_fixes_coming_to_a_browser_near_you_soon/
I'll buy the 'out of date browser' idea if he's running Firefox 2.x and a really elderly version of IE, otherwise it does seem to be a bit odd that both browsers are giving the same symptoms. Assuming they are, of course.
Posted 1 year ago #
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