Has anyone actually successfully bought anything of this chap?
I ordered chainring from them on the 8th jan
The website warns that they can take some time as custom machined etc so to allow a month for delivery.
I sent an email on the 26th jan just to check in to find out if there was a expected dispatch date – no reply
I sent another one on the 6th Feb asking if any update on the order, not asking why it wasn’t on my doorstep, just asking if there were any other delays to be aware of and mentioning the fact I thought 10 days with no reply to my previous email was a bit poor.
I then got an email on the 7th of Feb saying it was liekly to be a few more weeks and did I want to cancel the order instead, I said no thanks, I’d rather wait a but would be nice to be kept updated.
I let another month go by with no contact so sent an email on the 7th March asking if any news – no reply
I sent another email on the 13th march saying I was pretty fed up with waiting so unless its already in the post or about to be in the next few days to just cancel the order.
Then got a reply saying it’s been machined but won’t be anodized in time so he would cancel and refund me.
That was 9 days ago, still no refund…
I appreciate it can be tough if you are a one man band and machining to order but I would have thought that makes it even more important to keep your customers updated…
So, am I being unreasonable to be a bit peeved at this point? and has anyone actually managed to buy something off him and how long did it take?