Last October I got my bike replaced by insurance and they said it had to be done through Wheelies Direct (Cardiff), and I live in Yorkshire.
One of the brake leavers is now faulty, so I have emailed them.
What rights do I have. Obviously if I had bought the bike locally I would take it back to the shop, however this will not be possible.
Also the leave is faulty as in the barrell adjuster that adjusts the reach just isnt doing its job, so the bar pulls to the leaver, and if adjust it out again, as soon as you brake it doesnt hold and pulls to the leaver again. Would that be classed as wear and tear or faulty? IMO there is no W&T as you set it and leave it.
Has anyone else had experience on the best way to resolve insurance replced bike issues, as I cant take it to Cardiff to get an opinion.