can i just ask what my chances of a refund are in my case please? (bear with me, its complicated :-D)
i received a vintage razor from a seller in france. it was broken. contacted the seller who said send it back, he’ll refund. i didnt realise the seller is liable for refund costs so thought i had to pay. took it to PO and chose ‘first class with receipt’ as they said it insures against loss for £20 (my costs were £25 inc postage so thought it worth the gamble)
buyer states he hasnt received it. off i go to the PO who state ive underpaid postage, i should have paid more for airmail. PO say i need to download a form or whatever to claim, but ill have no success as its basically just a receipt for a stamp! their mistake in my view as theyre sposed to know how it should have been sent, i just asked for it to be sent so im covered against loss.
i now discover the seller should have paid return postage and theres a proper process to go through so my fault there. http://pages.ebay.co.uk/help/buy/return-item.html
looks like we’re all at fault here. seller for selling piece of sh*t, PO for accepting the wrong form of postage, and me for not following a correct returns process 😀
think i should just write this one off, or still file complaint against seller for selling broken goods?
thanks