eBay help please - I think I'm being shafted

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eBay help please - I think I'm being shafted

57 posts & 31 voices | Started 5 months ago by crispy bacon | Latest reply from Elfinsafety

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crispy bacon - Member

I saw a listing for some MTB shoes & the listing had them down as size 8 & further down UK men's size 8. As I'm a size 8 I bid on them & won.

The shoes turned up & I try them on - well I couldn't get them on as they are a size 7 or 7.5 at the most. I then checked the label against another pair of the same make of shoes I have & although the label says UK 8 it also says EU 40 rather than EU 42 if they were a genuine UK size 8 - see pics.

eBay shoes

my shoes

I contacted the private seller & pointed out that the shoes are not a UK size 8 as described, I will send them back to them & I wanted a full refund.

The comedian then comes back to me saying the eBay listing states - Please research if you require further details.These were a gift, wrong size, worn once...near new ! "
plus - Shoe Labels say 8, basis of bidding, questions welcomed !
Also, eBay option policy option of ' no returns' !

I should point out the the listing did not state ' Shoe Labels say 8, basis of bidding,'. After looking @ eBay's site I've drafted a considerate reply pointing out that the item was 'not as described' the shoes being not a UK size 8. I am asking for his/her return address for the shoes & a full refund.

I'm a little concerned that he/she had the 'No returns' option on the item & as such I'm shafted.

Any experiance, thoughts & humour appreciated on this issue. Am I in the right or do I have to suck this up & sell them on again myself?

Posted 5 months ago #
CharlieMungus - Member

Contact spesh

Posted 5 months ago #
Northwind - Member

"No refunds" doesn't stop you from returning them if they were wrongly/falsely listed. <edit>

Posted 5 months ago #
CharlieMungus - Member

But they are size 8, it says so on the label. It might be the EU 40 is wrong

Posted 5 months ago #
bruneep - Member

Hmmmm says uk 8 on the shoe so I would say the seller is right. link to the ad?

Posted 5 months ago #
bommer - Member

The Ebay shoes are womens'. The sizing is different...

Taho WMN Mtb

Posted 5 months ago #
haakon_haakonsson - Member

Hi mate

I think it's tough luck on you. The listing said UK men's 8, and the label on the shoes says UK mens 8. It's not the vendor's fault that there is an inconsistent conversion between US and UK sizing.

I certainly wouldn't think that the vendor is trying to shaft you - what would his motivation be for dishonesty here?

Sell them on (clearly stating the sizing info!) and chalk it up to experience.

Posted 5 months ago #
crispy bacon - Member

CharlieM - they are not a size 8 mate believe me. The EU size is correct the UK size is wrong.

If you look @ the code at the top of the label my correct size 8 shoes are 6116 - 6342 the eBay shoes are 6115 - 6240. The last two figures are the EU sizing.

Posted 5 months ago #
CharlieMungus - Member

How was the seller to know? And if they did, they would have sold them at size 7. Certaily don't think he was looking to shaft you.

Posted 5 months ago #
don simon - Member

Nothing appears to make any sense on any of the labels.
27 cm= size 9 (for me a size 9 would be 43 in Spain).
Then again I think Spanish numbers are different from other European sizes. They could be Spanish.

Posted 5 months ago #
grantway - Member

Chop yours Toes Off
What do you want for nothing !

Posted 5 months ago #
druidh - Member

Were they listed as womens shoes?

Posted 5 months ago #
crispy bacon - Member

Druid - they were listed as UK men's size 8.

Assuming that the seller wasn't aware that they were not a size 8 surely now that I have demonstrated to him/her that there are not a UK size 8 as per his/her listing then he/she should have them back & give me a refund?

Posted 5 months ago #
jimc101 - Member

They are a size 8, just not a size 8 which fits you (as they are Womens fit).

What you do have on the seller, is that they are Womens shoes, not mens, which has made a big difference on the sizing.

As this was the case of, open up a resole a problem with eBay, the they are normally in the buyers side, so you should be able to get your money back as the seller was wrong.

Posted 5 months ago #
Jujuuk68 - Member

See, if you'd gone to a shop (remember them before Ebay and Amazon closed them all down) and got some advice, fittings, you'd have all the pleasure of correctly fitting shoes, and possibly not even the ones you decided were right, but ones stocked in the shop that *were* right.

I am not being critical or pitching an easy shot at you personally, but just reminding you that internet shopping is cheaper for a reason - theres no customer "service".

I would "Never" buy shoes off the net. Most people know that size varies from maker to maker, no two size 8's are going to be exactly the same.

I bought some Northwaves last year and they were 8.5 yet my work shoes (DM's) are considered a large size 8, and I could get in to a 7.5 in someone elses range. Shimano neede to be a size 9!

There is a point to be made that going to save a couple of quid online, is not always a worthwhile thing, for a fairly low value purchase that will be used for years.

I know these were probably s/h - but used shoes? You dont know about athletes foot, or whatever. If you are cycling at the level that you need expensive shoes, you probably have a decent bike, and recession notwithstanding, probably need to reconfigure your priorities. The saving s/h for a dodgy set of untried fungus ridden footwear is probably not what you spend on a decent dinner for two or a big round of drinks in a bar.

Posted 5 months ago #
float - Member

they are a uk size 8, its just that they are a WOMENS uk size 8. send them back.

Posted 5 months ago #
druidh - Member

crispy bacon - Member
Druid - they were listed as UK men's size 8.
Which they're not. What you have there is a womens shoe, which will not fir you.

Raise a dispute.

Posted 5 months ago #
crimsondynamo - Member

OP - It's a Specialized thing. They fit small as well as having international size conversions slightly out of kilter with the "norm".

I've got three pairs of Spesh all UK 11, when in every other pair of shoes I'm 9.5.

This is exactly why you should try before you buy. Where fit is so important (shoes, lids) you should always buy in a shop.

EDIT: yes I see they are also womens which might be the technicality that allows you to return them. Point being, even if they were mens there's still a good chance they wouldn't fit.

Posted 5 months ago #
haakon_haakonsson - Member

Mate, you're obviously an expert on Specialized's sizing codes, but you didn't take the opportunity to check with the vendor before buying. I'd say that the vendor hasn't knowingly mislead you, it's caveat emptor.

Posted 5 months ago #
druidh - Member

To be fair to the OP, I've also bought shoes on t'internet - when I know they'll fit me (like all my trainers and walking boots are Salomon). he has Tahos in a size 8 and he's bought another pair. That's a fairly safe bet - if what's delivered is what's advertised.

Posted 5 months ago #
don simon - Member

I'd give it a go on the understanding that the seller had made a mistake, an undestandable one at that, but the shoes are women's and not men's and although you agree they are an 8, they are a women's 26cm long size 8 and not a man's 27 cm long size 8, I imagine he knows that already though.

Good luck.

You could always stick them back on Ebay as I believe women also buy shoes and they are not unuseable, are they?

Posted 5 months ago #
Frankers - Member

I'm a size 8 normally but always a size up in bike shoes

I bought some size 8's years ago from Halfords that were too small but kept them as couldn't be assed to take them back.

Seems you bought size 8 as described but should have really bought size 9, seller doesn't offer refund so just bang them back on eBay for sale and don't worry about it

Posted 5 months ago #
druidh - Member

OP - was it an auction or a "buy-it-now"? The seller can say what he wants on his ad but is still bound by the Sale of Good Act.

Posted 5 months ago #
Elfinsafety - Member

Funny enough Crispy, only today I bought a pair of Tahoes!

I think that might be mis-labelling not sure. Thought mens and womens were the same, just that womens ones are a bit narrower?

Posted 5 months ago #
crispy bacon - Member

No it was not a BIN a straight auction.

Looking at the shoes can anyone confirm whether womens Spesh shoes have a blue spesh 'S' ? I have 2 other pairs of mens tahoe shoes with the red spesh 'S'.

I have been using Tahoe's for the last 5 years I've always bought an 8 & they always fit perfectly, these I couldn't even get on as they are a lot smaller.

Elfin - I may have a pair size 7 or 7.5 going cheap

Posted 5 months ago #
zangolin - Member

+1 for what druidh says.
Put in a PayPal dispute if the seller won't "play ball" with returning them. Incorrect description etc - you will win. Although may cost you original postage + return postage.

Posted 5 months ago #
al2000 - Member

Looks like seller thinks they are mens - he even states they are the wrong size for him.

Sounds like an honest mistake, but they are clearly listed incorrectly.

Posted 5 months ago #
bruneep - Member

ebay ad

Posted 5 months ago #
solarider - Member

This is quite clear.

Seller listed these shoes as Mens' UK Size 8. Actual shoes are UK Womens' Size 8.

They have not been described correctly and you are entitled to a refund.

If the seller refuses, raise a dispute. eBay will find in your favour and force a refund.

Posted 5 months ago #
crispy bacon - Member

Cheers guys - I'll bat off my polite email explaining the goods are not as described & that I want a full refund.

I'll let you know how I get on.

Posted 5 months ago #
Elfinsafety - Member

Cheers Crispy but I'm also a 42/UK Mens 8.

Tried them on in a shop but they woon't discount them like other places so I bought them online instead.

Very comfy, I have to say.

Posted 5 months ago #
crispy bacon - Member

Elfin - I've bought a few pairs off the net with no problems at all except for this one - Grrr.

What anoyed me the most was his/her 'tough t!ts mate' email with the I put 'No returns' on the listing so jog on!!

Posted 5 months ago #
mastiles_fanylion - Member

druidh - Member
OP - was it an auction or a "buy-it-now"? The seller can say what he wants on his ad but is still bound by the Sale of Good Act.
POSTED 28 MINUTES AGO # REPORT-POST

Are private and second-hand goods covered under that act? I don't think they are.

Posted 5 months ago #
steve_b77 - Member

A UK men's size 8 is the same length as a UK women's size 8

Posted 5 months ago #
crispy bacon - Member

MF - from eBay site

Sale of Goods Legislation

The most important piece of legislation relating to the sale of goods through eBay.co.uk is the Sale of Goods Act 1979 (as amended).
The Act provides that wherever goods are bought they must “conform to contract”. This means that items sold through eBay by business sellers must be:
• of "satisfactory quality";
• "as described"; and
• "fit for purpose".

Therefore goods sold by business sellers must not be inherently faulty at the time of sale, must match any description given to them and, allowing for factors like price, they must be fit for their purpose, defect free, safe and durable.

Where the seller is a private individual, the goods must be “as described”. The goods are not legally required to be of “satisfactory quality” or “fit for purpose”.

Posted 5 months ago #

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