OP – yep, ours are like this. I think the “business model” is, you’re either well enough to wait, therefore you don’t really need to see a doctor, certainly not today, come back in a week or two for some tablets, or aren’t well enough to wait, so you should go to A&E. They do telephone apps which have been very useful however. And the locums when you get to see a Doc are great. I don’t think i have seen an actual Doc of the practice in about 5 years.