A longish story.
Bought my R60 in Bangkok, with three years international warranty.
Moved to Korea, fan played up, crap customer service, complained to Sam Palmerston the boss of IBM (really), took two days to get it picked up and serviced, then hand delivered by the head of Lenovo Korea, his head technician and the lad who dealt with my call – they also gave me an IBM cup as an apology.
Fast forward another 9 months, fan goes again, replaced again in Korea.
Return to the UK, fan goes again, picked up and then called to ask what the problem was exactly – fan error, oh sorry sir your computer screen, case, keyboard are all smashed up, we will fix them.
fan goes again, sent out sent back still not working,
and again it goes, sent out still not working
Fan goes again – customer service say they will extend warranty by six months, send it in to their secret head quarters in scotland – Thinkpad picked up and sent off.
Two weeks later phone call – did I send it? Yes. Oh.
Week later they find it.
Two weeks later I get an email from a guy in romania or somewhere like that telling me it's customer damage and they aren't replacing it.
Complain to IBM – they call appologise, their hands are tied they know it's gone down hill very sorry.
Machine is returned to me with cracked keyboard, screen surround, back of case, hinge and to top it off they wiped the HDD saying illegal copy of windows, even when there is a serial number on the bottom of machine
Love the keyboard, but the company are a bunch of c***s