My only advice would be go somewhere else
Yup i’m going into the branch to prove who I am as requested, when i have done that i’m flouncing! just checked out their customer service stats too, they are getting a bad reputation which i will be pointing out.
as its their fault I will try to get my costs back for a trip into town (pfft fat chance)
Hey ho I know its trivial but bad service really boils my proverbial!