Oxboy wrote
unless you become a massive pain in the arse and/or get angry you will be put to the back of the queue
The staff arent that organised, so much so they seem to take a firefighting mentality.
I don’t know how you could be bothered to waste your time with such a cr@ppy disorganised service, which has somehow managed to firefight their way to treating your wife and 5 kids ?
Oh sorry, I nearly missed your point that YOUR FAMILY actually manage to get to the front of the queue by being an angry massive pain in the @rse, presumably, using your logic, to the detriment of the other less angry minor arse-aches who appreciate the service provided.
I will resist the temptation to call you an ignorant, arrogant, selfish b@st@rd but I think there may be some who would think of you in that way.