Slight hijack or PSA, whatever.
I was going to start a thread/mini rant about my supplier on Tuesday. A while ago they were First utility and pretty reasonable they were, then they became Shell Energy and things have changed a bit.
I have smart meters in the house on G&E and don’t need to submit readings, I have been paying £99pm for almost 12 months on a fixed tarrif. I did the same deal for my Dad who’s account I also look after and submit his gas readings (he only has a smart meter on his E).
His readings mean that I regularly get an email from Shell saying payments are up a bit then down a bit every few months currently £138, odd for a fixed rate but I digress, I don’t get these emails for my account so everything stays the same £99.
He asked me to check his account the other day and I discovered he’s around £250 in credit, I figured that might balance out over the winter and it was reasonable if they keep the DD the same.
On checking my own I find I am in £450 credit. When I asked for a refund they said they thought not as I would use more over the winter. I’ve applied for a refund and will wait till next April or whenever for the money back, bloody tossers.