@stingmered glad yours was in better condition than mine. My box in fairness was 99% intact, no big rips etc. I still think mine had been damaged in the warehouse being there was thick pipe lagging over the top tube.
My keys were fastened to the handlebars with an elastic band. They are Abus keys. There was a tag that allowed you to order replacements. Maybe have a look and see if there is a number on the lock and speak to Abus. You can build a decent case being you have the bike and a receipt.
My Rail has now been collected and I’m waiting on a refund. I managed to get a good deal on a Levo alloy comp from Evans, albeit at another £1000 over the Rail. This time I’ve gone for the collect from store option. I’m told the bikes go direct to the shop as they come from the distributor. Fingers crossed this one is right.