Been with BT since about April, have got BB and TV. Have to say that I really love the TV box. Having used Virgin’s Tivo for the previous few years, I have to say that I think the BT box is way better, nicer looking menus, much faster, and the HD channels are much easier to find in the EPG than Virgin! Also, all the on demand stuff is a doddle to get to through it. Only downside is that it needs to be connected via ethernet, not an issue for me as my router is next to my TV, but I can see how it could be an issue. I can’t really comment on the box when comparing to Sky as the last sky box I used was pre sky+! (although it is obviously a lot nicer to use than that!)
I’ve not really had any issues with the broadband either, I think the router froze once, but a manual restart and it was all good again! I’m getting at least the advertised speed, and usually at least 10% higher, had no issues in terms of reliability on that front.
The one major issue with BT is, as pretty much everyone else has said, their customer service is an absolute pain in the arse. Having said that, when the £100 mastercard that I was meant to be eligible for when I signed up was never available, they did credit my account for the amount instead. Just took several very patient conversations on their online chat thing.
Oh and another annoying thing is that they don’t give you your broadband data usage if you’re on unlimited, as apparently you don’t need it as you’re on unlimited! Again, they will eventually give it to you over the online chat.
