Hello,
as OP I posted a request for information and review on a product; was that based on and informed by
a) past reviews and forum talk – yes
b) personal experience – yes. As a family we bought things back in the day and they were not great, other like a handlebar was fantastic.
c) I wanted other peoples experiences to make a informed and balanced decision. E.g the tolerance maybe tight so put it in the freezer – ok will do that good advice.
Risk – maybe I should have defined that but I would say I am not a serial parts buyer and I do consider buying parts that will not last ‘x’ period of time worthwhile if cost is ‘y’.
So I will not buy shimano brakes as in my experience they cannot be repaired and prefer Hope for that reason.
I have only a £100 order with superstar but to me that is a lot of cash, going on something that will be used and enjoyed by someone else, so I have a fiscal and emotional investment in the purchase. another element of risk.
I want to support local shops and businesses and on this build where ever possible I have tried to do that.
Neal@superstar I really appreciate you have answered and taken the time to be on here, it is something I value about the mountain bike world that you can speak to business CEO- so thanks for the update on my order,
Vondally your headset will no doubt be going out today. Any probs just email rather than start a decade long troll war please. I’m sure you will love it
I agree with Stumpy01 re how you may wished to have approached the reply Neal, as I have said above i value the buying local and supporting uk manufacturing where I can, I would like to have heard the positives, I get the frustration as Stumpy points out but in the reply you ask me to email ( which I will do ) but refrain from a troll war. My intention was never to start a troll war nor to create a future one however I will comment and post on my experience – hopefully good and wonderful- but I have that prerogative without it being seen as a troll war or comment.
I look forward to the order arriving.
Cheers