My localist bike shop has a coffee machine… seemingly for ornamental purposes. They’re weird, if you don’t know them by name, then you get pretty much ignored, so i don’t spend there apart from one thing only they have. I have once walked in and basically said words to the effect of “I have money and fancy a change, sell me some new tyres” – nothing happened, other than a nodding grunt towards the tyre department.
So my additional would be “Acknowledge your customers!” For a text book example of how to do this, and therefore actually encourage them to spend money, send their friends to you, and praise you on the internet for being awesome, go to boneshakers in Harrogate. Who despite being 16 miles away, i actually consider to be my LBS.