I have been using my LBS for years, since they started up and to be fair I have had pretty good service there and in turn I have bought a lot of expensive gear there that I could have got cheaper online.
In the last couple of years they have grown as a business (good on em) but I have noticed that the chats and banter we had has pretty much fizzled out, even being point blank ignored at times. Took it on the chin, figured they were busy and didn’t expect them to down tools to chat all the time.
Couple of weeks back I went in there in the market for a new full sus. One of the assistants came over and we were discussing a very nice bike which I was just about to pull me wallet out for when an American sounding mature student comes in after a bike on the CTW scheme. I was instantly dropped for the customer who sounded like she had lots of money to shell out.
Anyway, at this point I was a bit miffed and walked out. He saw me walking out and tried to do a re-gain but it was too late. I went to another LBS and spent my 2K on another bike.
I am still considering whether to go back there or not.