Well, after threatening legal action and including the emails in my OP (plus the initial ones when it was sent back) I’ve had the folling response –
Hello im not sure what you mean from your description? If you are still
having problems send it back and ill get pure to have a look at it for you.
The post has been completely rebuilt with new parts, so should be as new?
Neil
I’ve explained yet again the issues and we’ll see what happens. I’m reluctant to post it back again for a third time, as the chances of it actually being fixed seem pretty remote…