First, thanks to Anthony for bringing this to our attention.

We are horrified to read some of you have encountered problems at Tredz and completely agree it shouldn’t be the case.

We’re very aware that we are only here because of our customers.
As a few of you have pointed out, we’re not ‘that’ bike shop. As a team, I can promise you we genuinely care about the work we do and it hurts to see that we’ve been falling short in some cases.

As cyclists and consumers ourselves – we care plenty about the way we treat our customers and peers.

As such, we clearly have to listen to this, and more importantly learn from it. Rest assured we’re taking this as a kick up the backside and we thank you lot for giving it to us.

We are truly sorry that any of you might have had a poor experience with us. WE WILL DO BETTER.

We don’t feel it’s our place to start a conversation here, but we’d encourage any of you who have been affected to please get in touch with us on 01792 799508. We’ll do our utmost to rectify any problems.