Been with ’em for 3 yrs due to price, never had to contact them, so no issues.
Wife been with ’em for 2 yrs. Had a blameworthy collision this year, one single phone call (to a UK advisor) & everything dealt with in that one call. No further contact required, her car fixed satisfactorily, presumably other car fixed no issues, no excess to pay. Simple, seamless process. Will happily renew next year if the price is right.