Until recently the Co-op bank were excellent, with their call centre in Manchester, very friendly staff and no waiting, at all! The waiting times are now a tad longer but the new website is a joke. I’ve had to reset all my security details 3 times since they implemented the new system as it sometimes forgets to ask me to use the silly little card reader thing. Their fraud department doesn’t find it strange to send customers Emails from “Fraud-dep.com” asking you to phone them on a special number, “not your normal number, as we need to speak to you urgently!”
I’ve moved to Lloyds. No issues so far.
Thinking about Handelsbanken, a Swedish bank growing rapidly in the UK, with proper old fashioned bank managers who make all the decisions about their customers and branch.