I think CRC are great, ordered a reverb post it came quickly, it was the wrong size in the correct packaging not their fault, phoned them they checked stocked as soon as I’d e-mail them a pdf of postage receipt they dispatched replacement and refunded me all my postage.
Personal call to check everything was ok. have been using them for many many years, always faultless
I have some of the biggest, well stocked LBS in the country on my door step, but if they don’t have it I normally have to wait a week to get things in, CRC will always get things to my door quicker than that even with issues.
They may not be perfect but their not that bad, just relax a little.