Morning All. I was wondering what the outcome of this was ?
I have the same issue – also a Sunringle Ryde XMB. The freehub isn’t freewheeling properly and the cassette has some play in it. Tried to get the body off myself…no joy. Took it to my local bike shop….no joy. I’ve since taken it back to Cycles UK where I bought the bike and they are also having difficulty. They have apparently ordered a “special tool” that is required to remove the freehub body but are still waiting for it.
My concern is that they will try and charge me for a replacement. The bike is a few weeks over its 1 year warranty and has done approx 300 miles. I can feel a fight brewing.