Cycleworld as soon as I have a decent LBS – I’ll see if I can become a decent customer.
But since I am the one paying, I think it behoves the LBS to get their acts into gear.
If i had Skyline down the road I think I would rarely buy stuff online. But I don’t. I have:
1) Some very nice blokes at the local trail centre who are friendly and give discounts but are really mainly busy keeping their successful hire business going.
2) A bunch of muppets 15 miles to the West who have once lost my shock for 6 weeks, and on another occasion changed a chain without changing the cassette and not testing the bike afterwards. (I’d asked them to service a bike near the end of its warranty period – would always do this myself normally).
3) A big well-known shop 15 miles to the North which always has a 3 week wait for any kind of technical attention and is offhand to say the least.
4) Assorted shops aimed at selling BSOs to kids and lycra to middle-aged triathletes.
None of them are the kind of place I used to drop in as a roadie teenager where you could talk for ages, have a cup of tea, and somehow you ended up buying stuff sooner or later.