Danny, I agree, the majority of complaints on singletrack are from people who get the wrong item, or who don’t get an item at all. I haven’t done an accurate historical search but I’m guessing the number of STW complaints is actually very small, Way less than 1 per day, which in itself would only equate to 0.1% of daily transactions.
The thing is these customers don’t just make one post, they make many, and people cross post on these threads dredging up the same points multiple times on different threads. So the picture appears worse than it is. It would be great if there were none of course.