And while they are happy to work with sick bikes again, I’ll bet they don’t give them a credit account 😂👍

We are Swiss, we’ve got the finance side of things on lock!

Being as @spengle have come out of this looking rather great on here, how about they P-up? Come on…..it’s a lovey place (usually) and worth the money 🙂

done

the team here are 4 months into a review, so maybe you can read about us, without it being written by us 🙂

@pinetree SPC is the mother company, we have manufacturing and engineering entities in Austria and Slovakia, but all ultimately part of the same group.

We’ve invested pretty heavily in our technical capabilities including a carbon plotter and assorted machinery, we can produce other items as well (Drone wings?) but our core is the wheel range <— yes I did say range….

our CEO on here? I very much doubt he comes to STW – and if he does, I REALLY hope he doesn’t read this thread….

Spengle employs 47 people.

sorry, 48 staff, across sites in the UK, Switzerland, Austria, and Slovakia.

We’ve got some sweet custom machinery in a 65,000 sq ft factory, one of which took 6 months to get through customs as it was made by a firm that makes parts for missiles!

we’ve got customers in the US, Europe, Africa, Asia, and Australasia, and about to sign a distribution deal in South America.

We support a race team in the UK, a few competitive enduro racers in the US (4th place at Sea Otter a few weeks ago), and have OEM agreements with 3 manufacturers for 2020 (Sick isn’t one of them).

No offence taken @pinetree we are small in the grand scheme of things, but make some really cool products that just happen to look a little quirky 🙂

and a sense of humour, too

With wheels that look like that, they need one..

the word you meant was Gin

I must say, Spengle come out of this looking rather excellent. A professional approach and a sense of humour, too.

did we mention the lifetime, no questions-asked, warranty?

Wait a minute…someone actually waited over a year for some Spengle wheels?!?

yeah, a few did (and a few very much didn’t), we had a bunch wait over 9 months for the initial drop.

But absolutely key was keeping the customer informed of progress along the way – this did have the the side-effect of reminding them that we were slow, but the majority appreciated and waited 👍

@spengle are you not worried about the potential damage to your brand by association?

from what, Sick putting our wheels on their bikes?

90% of our custom comes from continental Europe already.

If a lifetime warranty, 30 day returns, and a sweet IG feed isn’t enough to help tip the UK customers over the edge, then we doubt a brand putting our wheels on their bikes will.

Did we mention the lifetime, no questions, warranty already?

Spengle, thanks for joining in here. It’s brave for a brand to dive in to the bear pit that bike fora can be!

<–we are all just people at the end of the day, we all make mistakes etc

if we were running the customer facing aspect of the business, we’d own up, take it on the chin, FIX the problems – whatever they are! put processes in place to ensure it con’t happen again, then work our asses off to ensure that we deliver the things we said we would.

Re the reputation, if they sort it, release 3 awesome bikes, deliver close to time, then next year most people won’t remember!

One of our team had to fly 9 hours to deliver a pair of wheels because we promised the customer they would have them by a certain date, we’ve all eaten a pile of crap, now we work to ensure we don’t need to!

Spengle is a they not a him, there are 47 of us, with a 60%/40% female/male split in the business.

We’ve met and spoken with Jordan over the last few months – we were also a year late delivery our first wheels and it was less than fun for everyone involved – we know their pain as a business, and can empathise with their customers.

would we still work with them, yes absolutely no doubt. running a business is hard, growing a business I really hard – and self financing is an absolute killer.

They had, nay have, responsibilities to each other, to suppliers, and most importantly to customers – and they screwed up how they dealt with their growth – but they won’t be the firsts and wont be the last.

How they move forward will be of interest, we hope it’s with caution, and humility – an with someone more customer-focussed taking control of their customer relations.

great, you’ve gone and stolen our next and greatest marketing idea! #peng4lyfe