I have to admit that I have once or twice (no more mind) gone into a modest sized chain named after a well known Scottish city to try on clothes (always with the intention of buying in the store as I do think it is quite dishonest of customers otherwise). However, having met with consistently indifferent customer service I went home and bought the stuff online. And by indifferent I mean staff who had to be begged for service – and no it wasn’t busy.
At the same store I did ask them to build up a bike for me which I thought I might buy but probably wouldn’t. Did I feel guilty – nope as I had bought two bikes from them in the space of two years.
Good customer service – after much procrastination (ie having asked questions, taken up Cy’s time, saying I did want one, work catching up, not actually placing the order for the best part of a week) I bought a bike from Cotic last week should be here on Friday.