Hi guys.
Bit of an update. Had a reply from Bonita at magic shine today, who has been very helpful and honest.
Unfortunately, the company has had some bad luck, one of which their premises being flooded. She also stated how people take advantage claiming they haven’t received goods, or the product is faulty, a new item is sent out with a prepaid returns and it never gets posted back. All of which I can relate to, with being part of a small family business myself. Granted some people are honest and it’s genuine, but there is alot that aren’t too.
Unfortunately, people mainly share the bad experiences on forums and social media, instead of when they have had such good customer service, or received a good product.
So, i would just like to say, maybe it’s worth cutting a bit of slack (inc myself) and supporting magicshine, after All their products have fantastic reviews, and delivery and the product I’m extremely pleased with. Just a small blip that hopefully is resolved.
Cheers all