Doubt it very much, I had a nightmare with them and left for Virgin in the end.
Have you tried all of these?
AOL Broadband Member Services
General enquiries (including technical support and billing): by telephone on 0844 499 5555*
Broadband enquiries: by telephone on 0844 499 5555*
McAfee, Computer Checkup and System Mechanic enquiries: 0808-234-9279 (free from UK landline, calls from mobile may be charged depending on provider).
Also a good tip I learnt is ring the phone number you want to sign up to with ie aol broadband. 9 times out of 10 it will be someone english as they want your custom :wink:
When I had continual grief with broadband with Virgin I tweeted Mr Branson himself (thought why not) and within a couple of minutes had Virgin media (English service) on the phone sorting it out for me :-)(still took a week though!) but alteast I was informed every day by a phone call.