I have an Aritco Vector Platform lift which is in France. It was installed by Thyssen Krupp (Clermont-Ferrand Agent) who now won’t answer our calls or emails.
It’s a screw type platform lift.
At some point between uses the local power station phase was changed and this has apparently confused the board allowing the lift to pass by the lowest floor sensor and hit the floor beneath. This caused the screw to travel up until it hit the stop above it thus bending it as can be seen here: https://photos.app.goo.gl/pYLZPPm7Tr3tgD8i7
I managed to remove the stop thus releasing the pressure on the screw which allowed be to use the manual winder to get the platform to the lower floor.
I’m now left with an error on the board. By downloading the installation guide for a similar later model lift which uses the same control board (Aritco U1) I have managed to work out the error is to do with the backup battery but this is where it gets confusing.
I don’t think our lift ever had a back up battery as when following the wires to the plug it ends in empty terminals and I cannot find a battery in the lift or by the control panel. Also we have a manual winder which the lifts with a backup battery don’t appear to have.
I’m now stuck with anon-functioning lift and the control board is lit up like this: https://photos.app.goo.gl/MMh4UVWBdgGufwhq6. I’ve tried to follow this troubleshooting guide (for a lift with a back up battery) here:https://photos.app.goo.gl/en9S2tb5qWEJhsZy9
but get stuck at step 2 as we don’t have a battery.