Reply to my email about poor performance .
I cannot apologise enough for the problems you have experienced with this order. Unfortunately we had an unprecedented amount of orders for these items in the sale that our suppliers cannot fulfil and our systems failed to prevent people from ordering when we became out of stock. The fault does lie with us on this, and I can appreciate how disappointing it has been for these orders to have been cancelled.
I do hope that you will shop with us again in future once we have built back up the trust of our customers.
Kind Regards,