ive got a hardtail and AM.
had the hardtail for nearly 3 years and never had a problem with it, just the usual wear and tear over the years.
the nerve am ive had a couple of problems. the main one bieng the pivot bearings (which seemed to be a common one. this was after about 9 months i notice the top cap on the pivot bearing worn down. so i open it and the bearing were just disingrated. phoned them up and they said that the bearings were wear and tear and are only covered for 6 months, but bieng a valued customer blah blah blah, we will look at it. they arrange to pick it up and drop it off, didnt cost me a penny. they contacted me by email through every stage, and it was decided that for what ever reason they replaced the rocker arm its self and the bearings.
so was happy with the result and i was always kept informed with what was happening with my bike.
ive had a new headset on the bike (didnt no if that was still under warrenty, but i just replaced it, bearings in hubs replaced, new BB etc. bike gets rode as it should do, hard, so the wear and tear is acceptable.
if i had to complain it it would be the paint job has faded in places and the delivery charge is too much imo, if i need to buy something from them. but thats it.
i would buy again if i had the money 🙂