business is business. at the end of the day there here to make money from us. there is no loyalty or sentimental crap towards the customer. this goes for every business, lbs, supermarket, hairdresser etc etc so if they do make a mistake, then fine, if we as a customer can take advantage of that then great, doesnt happen often. lets not forget a “business” certainly takes advantage of the customer day in and day out.
and if an employee does make a major mistake, if that means getting fired, then fine, thats business.
if you went a restaurant and ordered rump steak and the waiter brought you fillet steak by mistake and you started to eat it who should pay for it ??
mistakes happen, its how we rectify them mistakes which is important imo.