Banks have revealed their true colours in the last two years and IMO are now below estate agents and car dealers in terms of credibility.
I echo those sentiments..We have been with Natwest/RBS for 12 years of successfull trading where the bank made good money from our fees and O/D charges.
After being given a new "special" releationship manager, we had a £100k overdraft facility removed, with a days notice, suprisingly time at a point while we were in credit ! We never recieved notification, only a phone call that I initiated confirmed the removal (this can not be to FSA code of Conduct)
Despite pandering to every demand from the bank in the form of information, cashflow forecasts, budgets, cutting overhead AND 100% guarentees against homes, they will not give £50k OD facility.. but the worst is they will not put in writing, or say for definate that they are refusing the facility.. which makes me very suspicious of there intent… its like there simply waiting until we go away.
Looks like we have to make a formal complaint to RBS.. thats 8 weeks for them to reply, then we take it to the FSA.
Considering we are a profitable company, not involved in housing / development etc our treatment has been beyond belief. I will never ever trust a bank again in my life, and certainly recomend that NO ONE deals with RBS/Natwest… afterall they did do the same thing as this in 1994/5.