Always been great for me.
My daughter attempted the same stiltortoise, and I recall they said someone elses tried.
I guess these thread are a bit like trip advisor, we brits don’t go reaching for the keyboard when we have a good experience with a shop / company / day out etc. But a slightly bad one and we hit the review button.
Best thing they ever did for me had ZERO money in it for them. I built up and refurbed an Isla bike, bought off here for my daughter. To make it a “special” experience for her I wanted her to goto a shop to buy her first pedal bike. 18 Gladly let me plant the bike there the day before, we turned up and Isla hunted down her dream pink bike with tassles on the bars in the shop. she was so made up, thanks chaps :-)