Not great service in this instance but everybody makes mistakes, even LBSs. I've always found CRC service to be excellent and in the interests of redressing the balance see below my recent email chain.
Hi Stewart,
Sorry to hear about the missing hanger from your recent order. I can confirm that we are sending it out to you now.
I trust this helps and sorry for any inconvenience caused.
Kind Regards,
Simon
Simon Hunter Warranty Advisor
————————————————————————–
Christopher
Frame has arrived with appropriate fork/headset as you say but without a rear derailleur hanger that attaches to the dropouts
Order No is 4180111 – please can you send another (hanger not frame!). I prefer not to have to return the frame for such a small item, especially as it is now with my LBS for building up.
Many thanks
Stewart
————————————————————————–
Hi Stewart,
Just heard back from our frame location and this frame comes supplied with the Principia Weave Fork and a suitable headset.
Kind Regards,
Christopher
————————————————————————-
Hi
Can you confirm which fork this frame comes with. The description
mentions an Ellipse Project fork and also an Evolution fork?
Also does the frame come with the appropriate headset and if not, what
headset do you recommend?
Many Thanks