Be Internet provided me with a planned downtime notice that arrived after they had already dropped the connection, which was handy.
They dropped both my bonded lines at the same time instead of doing it in sequence.
Their call centre staff read out the same script for a day and a half and promised that everything was in order at their end whilst my IT guys checked and rechecked EVERYTHING at our end.
Eventually we got passed up to a senior engineer who fixed the problem in 2 hours.
I wrote a lengthy but polite complaint letter explaining how the problem could have been easily avoided with proper notice and access to a qualified engineer.
They haven’t responded at all.
Alarm bells should have been ringing when it took 4 phone calls and 3 emails to set up my Direct Debit correctly.