Indeed , I reckon Giant Uk now know their bridge is burned and even if they did step up and do what morally is right they have had so much crappy press that it wouldnt make any difference to their rep hence cut their losses and take the hit.

I suppose it will hit home when they announce profits of X amount in this year. Some with memories will be sat thinking “And you could spare one frame which is pants money in the grand scheme”

I have in the past in another indiustry seen other brands step up and offer a replacement something which has greatly engraciated them to communities and improved the number of people using their product.

because their retailer did not see the whole bike so it could have been something the OP had fitted to his bike that caused the frame to break at the seattube / BB junction.at the weld. Its obvious nonsense. but within terms of their warranty.

Thank you.

In comparison Trek, for example, seem to have fewer get out clauses.

I have a number of Treks and over the past 2 years spent 30k with them , When I sold both my Emonda and Madone warranty was transferrable for three years to the new owner , the Emonda I got on the back of a Trek 5200 from 2006 breaking.

2 Remedy(s) failed sever times at the seatstay/chainstay in under a year each

Despite that They stand behind their customers as do their dealers and thats why I kind of have a loyalty to the brand despite things breaking.

Reading this Giant thread seems more asking to guess the warranty outcome based on moving goalposts.

Having followed this thread, I wanted to bring some clarity to the topic and also a contact point for any direct communication required.
In a scenario where a warranty issue unfortunately occurs, the complete bike has to go through an authorised Giant retailer, who in turn will work with Giant to resolve the problem.
We fully appreciate that consumers get their bikes serviced and parts replaced by non-Giant retailers and in the majority of scenarios this is unlikely to affect any warranty. However If a situation does occur where an issue is directly attributed to the change being incorrectly completed then I am sure you understand this can create problems, hence why we always recommend a Giant authorised partner. Not looking to deflect this discussion in any way, but this is standard policy in this and many other industries. While I am sure you all use qualified and recognised retailers and correct replacement parts you must appreciate that this is not always the case. Over my 30 years in the industry I have seen some interesting work done on various bikes. Simply we recommend to reduce risk. I cannot discuss a specific case on this forum but In all scenarios we do try to be compassionate to the rider and with the help of our independently owned network of retailers, try to find a fair resolution. If you would like further clarity please visit one of our retail partners or call our rider support line. Not only will they help you with the issue but they can also update you on our National warranty support program ensuring the work will get done wherever you are at the time and also our recently launched second owner extended warranty program.
To clear up a couple of other points, all but one of our stores are owned by local retail partners and with regards to the new home delivery service – all bikes are fully assembled by our network of local independent retailers, selected by geographical distance from the customer and shipped to the home with full warranty. The customer will also then be connected to their local retailer for service and support.
If somebody would like to contact me directly on any topic or issue, my email address is ibeasant@giant-bicycles.co.uk
Ian Beasant Giant UK

I’m still not sure what the OP has done wrong then, I will guarantee as surely as I can that this will hit Giant’s profits as much as the droves of people leaving Amazon in protest because Jeremy Clarkson got cancelled. How can I trust this company now ive read all the diatribe. Certainly wont be buying one or even looking at the range based on the fact that they seem to have treated a customer like crap. Even if this damage limitation excercise spiel tried to explain something, I still dont have a clue what it actually confirmed.

Can someone explain in simpletard terms for me?

What reason did giant reject the OPs claim for warranty.

How does the MDs explanation mean his claim for warranty is void.

It seems a bit backpedally at first proceeding to we will not be pressured into cahging our mind on this one.

I will never say Singletrack is in the pocket of manufacturers again ,Bikeradar and associated journo’s hold my beer.

I’ve seen suppliers and contractors shafted many times when businesses have gone into administration then, a few months later, continue to trade with the original owner in place.
I worked for one of those businesses that went through this process. I left shortly afterwards as I couldn’t stand the sight of the owners (a rich family) carrying on as if nothing had happened. Well it had happened… they had cleared their debts whilst others were left skint and with their small businesses broken.

I really hope this is not the case here. I’m also looking to buy a nice steel hardtail this Spring, but will need some convincing before Stanton go back on the list.

Worked out ok for RA bikes Just change the company trading name.

Who could forget good old Sick bicycles , I think you know how this works and to a degree depends on the integrity of the person-people behind it. There’s a well know caravan company that must have changed trading name as many times as years its been in existence, rotating directors, its a loophole that allows the less scrupulous to shaft their suppliers.

Not enough for a new frame obviously.

Ill get my coat

Doesn’t this have a gen 2 motor which is really a few generations old and a bit ropey waterproof wise , compared to the improved gen 4 ?

I clamped my Madone by the seatpost with a cloth wrapped round it.

https://www.facebook.com/giantuk/photos/a.150109001675747/6089871451032776 from Giants own facebook page, I would be using my social media search powers to see if anyone else has had an issue.

Just a heads up here Battery is warrantied for 12 months all the dells we have had we wrongly assumed would be covered for 3 years as per their on site service included in the purchase price of the laptop , it transpires this is not the case and a battery is a wear item.

That being the only exception we have had no problems with Dell.