An update that may make you laugh, cry etc etc.
Update
They decided toi change his rim, they then said they was having a problem with the spokes snapping when trying to rebuild the wheel and had spoken to dt swiss about the spokes not straightening up. after him weeding the truth out of them it turns out the guy was trying to spoke up a 20 spoke wheel on a 16 spoke hub which meant apparently the spokes were to short and snapping. in the end they gave up trying to rebuild the wheel and got a new one in for him which is what he wanted in the first place. at all times he still insisted he had been trained by halfords to build wheels.
I hope you get the jist of that.