I have 2 Canyon bikes – Spectral AX9 (carbon 120mm FS) and Torque Alpinist (160mm/180mm FR)
In terms of value for money and quality of the product, there’s not normally much arguement – they are excellent.
Customer service was always their issue in the past however I think they are making some big improvements in this area. I recently had to send one of my frames back due to premature wear at a pivot and they were really excellent. Less than 2 weeks throughput time (CH-DE), all bushings and bearings replaced (i.e. not just the one with an issue),new swingarm, postage costs promptly refunded and they even threw a new shock pump into the box.
I hope that their UK operation is as slick as their German one.