Heard ppl complain about the orange warrenty before, but complaining because they wouldn’t deal with you as bought it 2nd hand is industry wide approach, so your comment seems a little harsh… care to expand?
OK if I had trashed the thing I would of took it on the chin but it was less than 2 years old and well looked after and there reaction was basically tough and I did when climbing FFS
But also I bought a P7 when they first came out ( about 1994) and had no end of issues with slippping seat posts to get a reply I do not know how to tighten a seat post clamp after I had 3 framsets replaced at that I told eorange to take the bike back and I had a refund from my lbs
Basically Shite customer service historically
I will give praise when its due eg the Focus I bought for the wife, even On One but Orange er sorry no