nickdavies – Member
Ask them nicely again, then move on if nothing. As Jamie says take the refurb and sell it.
You’ll soon see posts about 2 year EU tech laws etc but you’ll not get anywhere with that with mobile phones, and the cost of pursuing a small claims court settlement would at very best leave you with a new phone and costs of more than the new phone would cost.
UK sale of goods act actually gives a ‘reasonable time’ or up to 6 years to return faulty goods. If it was less than 6 months old it’s easier to prove a fault as the onus is on them to prove it was not faulty at manufacture, you now have to prove it was faulty, but the only real way of playing hardball with them is small claims and you won’t get your costs or time and stress back even if you won – so there’s no real point in going down the legal route.
Thanks nick, I was never thinking of SCC, I’m really happy with the phone overall. It seems I’m just testing my luck! Have responded back asking about the possibility of a refund just to see if they’ll offer me something else to get out of refunding me.