Just had 3 days without broadband connectivity. All 6 houses in our hamlet lost it at the same time yet BT insisted to every one of them that their equipment was at fault. Connectivity restored to all 6 at exactly the same time yet BT still insist there was no fault at their end.
3 days spent being patronised by the Indian call-center, being asked the same irrelevant questions again and again, with none of them having any knowledge of any of the previous calls.
Tried to escalate to a supervisor but told that the supervisor was busy.
Eventually got a call from BT – the phone rang once, just one solitary ring. Not humanly possible to answer the phone that quick. It was BT leaving a message saying “We tried to contact you but got no answer”.
One neighbour, a lady of 70, was badgered into buying a new router she didn’t need and couldn’t afford, two others told they couldn’t be helped unless they signed up for a broadband support package, minimum cost £10 a month for 3 months.
Crooks and liars all.
Except the engineers, who when they eventually turn up are excellent, and just as pissed off with BT as the customers.