The wheel build issue is something that needs to be addressed. I don’t see it as fair or right that I should have to pay for the new wheel. I bought it from Santa Cruz pre built onto a hope hub. The hub failed through no fault of my own now I am stuck paying £70-£80 for something which shouldn’t have happened! I’m sure you will agree that the costs shouldn’t be passed on to the poor devil who bought the wheel in good faith thinking it was going to last for a fair few years.
I have no problem with either Hope or Santa Cruz at the moment. They do, however, need to stand by their products and come up with a replacement for me (and anyone else with this problem!). I’m sure Hope will replace the hub, but the issue shouldn’t have arisen anyways and since it did they should incur the cost of the total works involved.
I am going to take it up with the bike shop and see if they can get something done about it. Wish me luck!