latest reply from trading standards??
Dear Mr Hetherington
I have read through your email.
Unfortunately with civil complaints, such as these, I do not have the powers to force the trader to offer you a particular remedy. Windoorcare have stated the door may have been tampered with and from my conversation with Windoorcare they did not appear to be willing to offer further rectifications.
In order for me to progress the complaint and provide further assistance, if you feel the faults with the door are inherent, you could consider whether to obtain an independent report on the door. If the report is in your favour I will then be able to go back to Windoorcare since I would have a report, which shows the fault to be inherent. Obviously this is dependent on you and if you wish to obtain a report. We do have a trader register, I have given the link below. It may be worthwhile having a look on the register as someone on there could provide you with an independent report on the door.
http://www.worcestershire.gov.uk/home/wcc-trading-standards-traderregister
I feel at this point without an independent report I cannot go back to the company. I hope the above is of some assistance.
how much does a report cost then roughly