Those calls might not be to upgrade. I had same, turned out they were trying to flog me an iPad (at much cheapness, but with a £30/month data contract!)
All you really are as an IT project manager is a scapegoat – the techies patronise cos you earn more than them in spite of clearly being much less clever, and the business hate you as there is an extra button they have to push on the screen, which is CHANGE and to be reviled.
The recruitment consultant I was chatting to today mentioned technical management and BA (business analysis?) too. BI – business intelligence? Any good online resources for finding out a bit more about what these entail?
I’m in a small dev team so I have managed myself to deliver projects when I’ve been the sole developer working on them. I’m the junior in our team of two though, so no experience of managing others