@ramsey neil
You are correct it should be my friends speaking to the shop about these issues, the issue is that these guys are new style riders big budget no common sence just want their new bikes and want them now. One of them was even advised that if he could wait a further 4 weeks for his new bike it would be the 2015 model but still said no. And if i dont say anything nothing would get said at all.
I call these guys friends but its more of a collective phrase, i work with them, live close to them but wouldnt invite them round my house every weekend for a few drinks. They ask my advise on bikes, gear etc. then completely ignore it because they read somewhere that a more expensive item is automatically better. All of this generally leads to me being paid to do bike repairs, or getting there few months old kit when something shiney comes out