All sorted now. Other insurance company is settling our claim for repairs ‘without prejudice’. Solicitor looking after the whiplash claim.
Got a witness statement for my insurer but the other insurer was playing silly beggars by saying it needed to be filled in on an esure form.
On a positive note my insurer, Quinn direct, have been brilliant. They assigned me to a regional claims director and gave me her mobile number, and I’ve been talking to her and her alone about the accident and the claim process. Excellent service.