Hi team. So for info they’ve now officially cancelled ours. This is the wording they use. FYI I’ve emailed back saying I will accept a credit note but for a maximum of 6-8 weeks, so accept it takes them a while, but not March 2021
“We’re emailing to tell you the sad news that your upcoming holiday cannot go ahead. We have delayed our 2020 season in line with FCO advice to protect both our customers and staff during the COVID-19 outbreak.
Within the next 7 days we’ll cancel your booking and apply an ABTA approved refund credit against your customer record in our reservations system. This will be for the amount you have paid towards your booking, and is valid for any booking made before 31 March 2021. You can use this credit for any holiday in 2021, so you can start looking forward to your next escape!
Financial protection
For your peace of mind, your refund credit is financially protected by ABTA until 31st March 2021. If you have not used the credit by 31 March 2021 you can request a cash refund.
Price Match Guarantee – Pay your 2020 price for 2021
If you want to book the same holiday next year we can offer you a price match guarantee (this excludes any travel options). Transfer your holiday to the same parc, same accommodation, and the same or equivalent date in 2021 and we will honour the price you paid for these services in 2020.
Use your Refund Credit Note to book your 2021 holiday now!
Our 2021 holidays have just gone on sale. To book using your Refund Credit Note head to our website, find your perfect holiday for next year and then checkout using the COVID-19 Credit payment method. Once booked our team will make sure your refund credit is applied to your new holiday booking and, if you qualify for our Price Match Guarantee, we’ll adjust the price too.“