email kyle or kevin, they’ll get back to you or have Carl email you. Total open door policy on email from customers – bear in mind they’re on pacific time though.
alternatively try this:
Step 1: Remove the wheel from the fork.
Step 2: Remove the 20mm end caps from each side of the hub. You should be able to just pull these off by hand and then set them aside.
Step 3: We need to remove the two piece sleeve system that the 20mm adapters were resting on. To do this, use your 20mm thru-axle from the fork. Place it inside of the black sleeves, but not so deep that it contacts the silver bearings. Then just use it as a leverage bar to pop those sleeves out of the hub shell. Do this on both sides of the hub. Once these are out, you’ll see that you’ve exposed the bearings.
Step 4: Tap the bearings completely into the hub shell. The best way to do this is with a socket that is big enough to cover the entire surface area of the bearing (so you aren’t applying pressure to one localized spot). Place the back side of the socket on the bearing, again, to better distribute the pressure – then use a mallet to tap the bearing in. Give it a couple of mid-strength taps to be sure it seat’s all the way. You probably wont even notice it move since it’s just *barely* too shallow in the shell. Do this to both sides
Step 5: Reinstall the sleeve systems on both sides. This is the trickiest part of the process since the fit is pretty tight and you don’t want to press them in at an angle. You need to tap the outer sleeve – not the inner.
So use a socket again or even better is a piece of pipe or a crown race seater to tap these evenly into the hub shell.
Step 6: Put the 20mm end caps back on and reinstall the wheel